WISE Level 1 Microcredential
The microcredentials in this course give you a clear path to grow your expertise. Each one helps you focus on key areas of the industry while still building a strong foundation in repair fundamentals. Along the way, you’ll gain versatile skills that open doors to many different roles, not only technician work.
This microcredential shows how intake roles like customer service, shipping, and device testing help keep the repair process smooth, accurate, and trusted from the moment a device arrives.
Industry Overview introduces you to the world of mobile device repair. You’ll learn how the industry has evolved, the roles it offers, and the fundamentals of how devices are designed, assembled, and repaired.
This microcredential covers the critical protocols every repair professional needs to know when handling devices, batteries, tools, and electrostatic risks. You’ll gain practical guidelines to create a safe, reliable, and professional repair environment.
Device Basics gives you a clear understanding of how mobile devices are built. You’ll learn how components work together, how to spot potential issues, and the key precautions for safely handling sensitive parts.
This microcredential teaches you a structured, step-by-step approach to identifying issues in mobile devices. You’ll learn how to combine observation, questioning, and tools to ensure accurate repairs while maintaining customer trust.
Common Repairs guide you on how to turn accurate diagnostics into effective, professional repairs. You’ll learn common repair procedures, understand symptoms and customer descriptions, and restore devices to full functionality with confidence.
Unlock professional, trustworthy, and customer-focused support throughout the repair process. You’ll learn how to communicate clearly, manage expectations, protect sensitive data, and create a positive experience that builds customer confidence.
Quality Assurance guide you on how to ensure every repaired device meets high standards of functionality, durability, and reliability. You’ll learn systematic testing, best practices, and error-prevention techniques that reinforce professional excellence.
Advanced Repair introduces the inner workings of mobile devices and the procedures handled by Level 2 Technicians. You’ll unlock the knowledge to assess, escalate complex repairs confidently, and build a foundation for future professional growth.
